What should I do if my swipe card reader only works sporadically?
First, ensure your swiping method is correct – not too quickly and with the magnetic strip facing away from you. If you continue to have swiping issues, clean your swipe card readera using a gentle cloth and/or try unplugging and then re-attaching your card reader into your till system.
What should I do if my till system won’t switch on?
First, check that the power rack shows a green light – this light indicates that power is reaching the till system. If the light is not green, check that the machine is properly plugged into the mains and switched on at the socket.
Will I be able to use my current card machine when I switch to Tectah EPOS?
Only Tectah payments can be integrated with Tectah EPOS.
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Masters Rates Ltd is registered with Mastercard and Visa as an Independent Sales Organisation. Tectah is a trading name of Masters Rates Ltd authorised and regulated by the Financial Conduct Authority (FCA FRN 911658).